Refund policy

Branzzy

At Branzzy, customer satisfaction is our priority. Please read our return and refund policy carefully before placing an order.

Returns

We accept returns only under the following conditions:
• The product is damaged
• The product is defective
• The wrong product was delivered

To be eligible for a return:
• The issue must be reported within 48 hours of delivery
• The product must be unused and in original packaging
• Original invoice or proof of purchase is required

Returns requested after 48 hours will not be accepted.

Non Returnable Items

The following items are not eligible for return or refund:
• Used or worn products
• Items damaged due to misuse
• Products without original packaging
• Sale or discounted items

Refunds

Once your return request is approved:
• The product will be inspected
• If approved, the refund will be processed

Refund method:
• For Cash on Delivery orders, refund will be issued via bank transfer or store credit
• For prepaid orders, refund will be processed to the original payment method

Refunds usually take 7 to 10 working days to process after approval.

Exchange

We only replace items if they are defective, damaged, or incorrect. Exchange is subject to stock availability.

Shipping Cost

• Return shipping cost will be borne by Branzzy only in case of damaged, defective, or wrong items
• In all other cases, shipping charges are non refundable

How to Request a Return

To initiate a return or refund, contact us with your order number and clear images of the product.

📧 Email: info@branzzy.com
📞 Phone: 03234257589

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